Refunds and Returns

Product Refunds and Returns

We hope you’ll love your Living Room Health order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

  • perishable items (e.g. food and baby milk)
  • medicines
  • items personalised for you
  • sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging.

You can either return your items to your local clinic or send back to us.

Online Returns

To arrange a return of a product please email Please note the consumer bears the cost of returning goods to Living Room Health. We would recommend you send items recorded to the address provided by our customer service team.


Return to Clinic

Returning all or part of your order to our clinics is easy; providing the items meet our returns requirements drop off your items in clinic and a member of the customer service team will be in touch to arrange your refund.

Faulty goods

For faulty items, please email and a member of the team will get in touch with you and either offer an exchange or refund depending on item availability.


All of our electrical and electronic items carry a 1 year warranty subject to terms and conditions available on request.

This does not affect your consumer and statutory rights.